Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click on the Firefox icon I get a message that says "The Connection Was Reset"

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

If I click on a link Firefox works OK, but when I click on the icon I get "The Connection Was Reset" message.

If I click on a link Firefox works OK, but when I click on the icon I get "The Connection Was Reset" message.

Chosen solution

Did you fix you issue as you have marked the thread a solved?

What URL is causing this issue?

Read this answer in context 👍 0

All Replies (2)

more options

Do you get the same error if you click the Home icon to return to your home page? Or if you don't have the Home icon, either:

  • Alt+Home (go to Home in the same tab)
  • Ctrl+n (open a new window with the home page)
more options

Chosen Solution

Did you fix you issue as you have marked the thread a solved?

What URL is causing this issue?