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Firefox 26 and 27 freezes and clears bookmarks in Mac OS X 10.8.5 with LDAP network account

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  • 4 have this problem
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  • Last reply by H2OVixen

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Firefox 25 works fine in our environment. Since the Firefox 26 update was made available, installing the update cleared the bookmarks in the bookmarks menu and the history from the history menu. When we rolled back to version 25, the bookmarks and the history appears again. The same behavior happens with Firefox 27.

In addition to bookmarks and history disappearing, when Firefox 25 is update to version 26 but this is also true for versoin 27, it freezes up when accessing websites like Google.com, CNN.com, etc. No crash report logged in about:crashes each time this happens, the freezing of the browser also happens when running Firefox in Safe Mode so it has nothing to do with add-ons. Force Quit is the only option to get out of it and Activity monitor does not show Firefox using up too much CPU nor RAM, it just says (not responding).

However, when we "reset Firefox", websites like Google and CNN no longer causes it to freeze. Even so, the bookmarks and history are still gone. But similarly, installing Firefox 25 over Firefox 27, puts back the bookmarks and history again.

We have upgraded from lots of previous version of Firefox leading to Firefox 25, and never seen behavior like Firefox 26 and 27. I also noticed this happening on machines where the home directories are in NAS (network attached storage). This don't seem to happen in accounts with Libraries residing locally.

I have monitored file changes of the Firefox 26 or 27 updates compared to the Firefox 25 installations via tools like Casper Suite Composer and FSEventer and the files affected are identical to me. Although I have not looked deeper into the contents of the files installed i.e. programming codes behind the update. I have read the release notes as well and nothing popped to me that will make Firefox 26 and 27 stop for LDAP accounts.

Firefox 25 works fine in our environment. Since the Firefox 26 update was made available, installing the update cleared the bookmarks in the bookmarks menu and the history from the history menu. When we rolled back to version 25, the bookmarks and the history appears again. The same behavior happens with Firefox 27. In addition to bookmarks and history disappearing, when Firefox 25 is update to version 26 but this is also true for versoin 27, it freezes up when accessing websites like Google.com, CNN.com, etc. No crash report logged in about:crashes each time this happens, the freezing of the browser also happens when running Firefox in Safe Mode so it has nothing to do with add-ons. Force Quit is the only option to get out of it and Activity monitor does not show Firefox using up too much CPU nor RAM, it just says (not responding). However, when we "reset Firefox", websites like Google and CNN no longer causes it to freeze. Even so, the bookmarks and history are still gone. But similarly, installing Firefox 25 over Firefox 27, puts back the bookmarks and history again. We have upgraded from lots of previous version of Firefox leading to Firefox 25, and never seen behavior like Firefox 26 and 27. I also noticed this happening on machines where the home directories are in NAS (network attached storage). This don't seem to happen in accounts with Libraries residing locally. I have monitored file changes of the Firefox 26 or 27 updates compared to the Firefox 25 installations via tools like Casper Suite Composer and FSEventer and the files affected are identical to me. Although I have not looked deeper into the contents of the files installed i.e. programming codes behind the update. I have read the release notes as well and nothing popped to me that will make Firefox 26 and 27 stop for LDAP accounts.

All Replies (2)

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Hi H2OVixen,

Can you please describe how you are applying the update? What is strange is that the profiles and bookmarks are still there after the update.

If you are updating Firefox it would automatically import the profile that it has. However, if there are multiple profiles on the machine, it will pull the default profile. What may be interesting to see if is the profile manager still has all the profiles after the update, as it should ideally.Using Multiple Profiles Though you did mention that this does not happen to local libraries. I think this may be the issue you are really describing: NAS profiles are not seen after an update, is this correct?

Is it possible to see the profile on the NAS after the update if you open the Profile Manager on launch?

Cheers

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Thanks rmcguigan for your response.

The Firefox update is applied when going to the Firefox Menu > About Firefox, then it autoupdates itself.

There's only one profile for Firefix and it resides in NAS before and after the update is installed. After Firefox is updated, I have verified that the profile is still in NAS and that there's only one existing profile by running the following command via Terminal /Applications/Firefox.app/Contents/MacOS/firefox-bin -p