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Firefox briefly opens, then crashes when I click on a link in a Thunderbird message. If Firefox is already running, no problem.

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  • Last reply by kobe

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Latest version of Firefox (23.0) Thunderbird version 2.0.0.24 Can't test in safe mode b/c problem has to with FF opening automatically when you click on an email link. Latest of many crash report numbers:

   Crash ID: bp-6e0133b7-430e-495c-88b8-61a762130807
Latest version of Firefox (23.0) Thunderbird version 2.0.0.24 Can't test in safe mode b/c problem has to with FF opening automatically when you click on an email link. Latest of many crash report numbers: Crash ID: bp-6e0133b7-430e-495c-88b8-61a762130807

Chosen solution

The current version of Thunderbird is 17, update to it.

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Chosen Solution

The current version of Thunderbird is 17, update to it.