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Since upgrade, Firefox 20 and Adobe flash player 11 eat up all my CPU when playing streaming video

  • 64 replies
  • 101 have this problem
  • 3 views
  • Last reply by NoahSUMO

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Win7 64 bit Firefox20 Adobe flashplayer 11 plugin

when streaming, Task Manager notes:

Flashplayerplugin__11__7__700__169.exe *32 -- uses 50% of CPU and higher

plugin - container.exe*32 -- uses 40% of CPU and higher

Using 100% of CPU results in choppy video. I do not believe this heavy CPU use was not the case before I upgraded from Firefox13 and Adobe flashplayer 11. I tried downgrading but this did not seem to make a difference.

Thanks for any help.

Win7 64 bit Firefox20 Adobe flashplayer 11 plugin when streaming, Task Manager notes: Flashplayerplugin__11__7__700__169.exe *32 -- uses 50% of CPU and higher plugin - container.exe*32 -- uses 40% of CPU and higher Using 100% of CPU results in choppy video. I do not believe this heavy CPU use was not the case before I upgraded from Firefox13 and Adobe flashplayer 11. I tried downgrading but this did not seem to make a difference. Thanks for any help.

Modified by NoahSUMO

Chosen solution

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

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All Replies (4)

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Chosen Solution

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

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Jscher2000,

I have added a new thead for the crash problem here:

https://support.mozilla.org/en-US/questions/971552

The reason behind trying to unhide my files and folders was because I was unable to find my sessionstore.js - in order to back it up. I know which folder to look for it in, but I am bothered that all attempts to unhide it are not working. I even searched *js* in the firefox profiles directory, and I know it is there, and windows explorer wont 'find' it.

I am more concerned about the crashing at this point though, so it's not an issue about not finding that file so much - but any help with the crashing would be great !

thanks, matt

Modified by mnalep

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corel,

I have added a new thead for the crash problem, and the crash reports here:

https://support.mozilla.org/en-US/questions/971552

I also 'allowed' the troubleshooter to run, and that program loaded up a lot of other detail the lower data entry box, and then I 'posted question' - but I don't see all that troubleshooting information in my question posting....is that the way this is supposed to work?

By troubleshooting info, I mean the data that starts with -

{

 "application": {
   "name": "Firefox",
   "version": "23.0.1",
   "userAgent": "Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0",
   "supportURL": "http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/"
 },

Modified by mnalep

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A very good solution from richpasco (link)

On September 3, 2013, I posted that this problem had been affecting my Windows 7 64 bit system as well: After playing a Flash video with the latest Firefox and Flash player, my CPU usage was 100% consumed by an unknown process. The only fix was to reboot, and its effects were only temporary, until playing the next flash video.

Yesterday, a routine scan by Malwarebytes Anti-Malware (MBAM) discovered, and recommended removal of, an application called Link Swift, which according to my Control Panel / Programs and Features, had been installed on 9/1/2013. I have no memory of deliberately installing it, and so I let MBAM uninstall it. Since then my system seems to behave normally again.

For more information see http://malwarefixes.com/remove-pup-optional-linkswift/

I hope this is helpful.

   - Rich
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