Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When prompted to update to 8.0.1 - and I hit install - window just thinks about it and never installs update????

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by rbillings

aamikolasy
aamikolasy
more options

Trying to update to 8.0.1 - when the update window pops up to install I hit "install" as I want the update of course. However, once I hit the install button it can be all day and it sill isn't done installing the update, it just thinks about it...... Make sense? What can I do to get this updated and done? Shouldn't be this tough right?

Trying to update to 8.0.1 - when the update window pops up to install I hit "install" as I want the update of course. However, once I hit the install button it can be all day and it sill isn't done installing the update, it just thinks about it...... Make sense? What can I do to get this updated and done? Shouldn't be this tough right?

Chosen solution

Hi ammikolasy- I'm sorry you had trouble upgrading. There can be a number of different reasons why that happened. I found an article that outlines how to correct the problem:

How to fix the Update Failed error message when updating Firefox

Hope that helps!

Read this answer in context 👍 0

All Replies (1)

rbillings
rbillings
more options

Chosen Solution

Hi ammikolasy- I'm sorry you had trouble upgrading. There can be a number of different reasons why that happened. I found an article that outlines how to correct the problem:

How to fix the Update Failed error message when updating Firefox

Hope that helps!