Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer get Youtube videos to play in Firefox (v5 on Win XP), while I can with Google Chrome - any ideas?

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

bob_little
bob_little
more options

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

When I call up a Youtube video I just get a black rectangle - bo picture, sound, etc. Videos from other sources seem to play OK.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
bob_little
bob_little Question owner
more options

Thanks for your advice - worked perfectly.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome