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Why do I have to click the green arrow on the location bar instead of pressing ENTER to prompt the new webpage to load?

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  • Last reply by rscott29

rscott29
rscott29
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When entering a web page (e.g., www.aol.com) I would normally hit the ENTER key on my keyboard and the aol webpage would open. However, using Firefox 4.0.1 on my desktop, I have to enter the webpage (e.g., www.aol.com) and then use the mouse to right-click on the green arrow tab located to the right of the location bar. This is not the case on my wife's laptop, however. And she is using the same version of Firefox.

When entering a web page (e.g., www.aol.com) I would normally hit the ENTER key on my keyboard and the aol webpage would open. However, using Firefox 4.0.1 on my desktop, I have to enter the webpage (e.g., www.aol.com) and then use the mouse to right-click on the green arrow tab located to the right of the location bar. This is not the case on my wife's laptop, however. And she is using the same version of Firefox.

Chosen solution

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
rscott29
rscott29 Question owner
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This was very very helpful and I resolved the issue. The problem ended up being an extension from my AVG firewall that I had to disabled, once I disabled the ext Firefox worked properly again.