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I have Windows Vista and the automatic update for Firefox 3.6.4 was paused during download and I cannot get it to resume.

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  • Last reply by cor-el

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I have been having trouble with Firefox freezing when I try to open web pages (some, not all) so I checked for updates. (I have it set to automatically update.) When I click on the Help tab and look for updates it says "Resume downloading Firefox 3.6.4", when I click on this I get "paused downloading Firefox 3.6.4" and "connecting to the update server..." and then nothing happens.

I have been having trouble with Firefox freezing when I try to open web pages (some, not all) so I checked for updates. (I have it set to automatically update.) When I click on the Help tab and look for updates it says "Resume downloading Firefox 3.6.4", when I click on this I get "paused downloading Firefox 3.6.4" and "connecting to the update server..." and then nothing happens.

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See:

Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)