Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook will work fine for a while, then when it refreshes or redirects it tries to load the page but goes blank.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I clear cache and history, and it still won't work. I have to close Firefox, reopen it and go back to Facebook. I can load maybe 3 or 4 different Facebook pages before it starts flashing loading info on the bar at the bottom, but then goes blank.

I clear cache and history, and it still won't work. I have to close Firefox, reopen it and go back to Facebook. I can load maybe 3 or 4 different Facebook pages before it starts flashing loading info on the bar at the bottom, but then goes blank.

All Replies (1)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems