Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe flash 10.1.85.3 freezes and takes Firefox3.6.12 running in Windows 7 with it needing task manager used to terminate the conatainer container process or firefox.exe to recover

  • 4 replies
  • 94 have this problem
  • 5 views
  • Last reply by Bryan_H

more options

Almost every time I load any page containing a video and attempt to view it Firefox will crash and become totally unresponsive. It seems that the Adobe flash player add on is responsible but the crash protection feature does not function and the only way to recover is to terminate either the add on container process or Firefox using Task Manager

Other add-on's installed are: Adobe Acrobat 9.4.0.195 Google Earth 1.0.0.1 Google Update 1.2.183.39 Java toolkit 6.0.220.4 Java Platform SE 6 U22 6.0.220.4 Mozilla Default plug-in 1.0.0.15 Open Office 3.2.9497.500 VLC Multimedia 1.1.4.0

Disabling all or any of these does not help.

Almost every time I load any page containing a video and attempt to view it Firefox will crash and become totally unresponsive. It seems that the Adobe flash player add on is responsible but the crash protection feature does not function and the only way to recover is to terminate either the add on container process or Firefox using Task Manager Other add-on's installed are: Adobe Acrobat 9.4.0.195 Google Earth 1.0.0.1 Google Update 1.2.183.39 Java toolkit 6.0.220.4 Java Platform SE 6 U22 6.0.220.4 Mozilla Default plug-in 1.0.0.15 Open Office 3.2.9497.500 VLC Multimedia 1.1.4.0 Disabling all or any of these does not help.

All Replies (4)

more options

I find that in this exact configuration that Firefox simply crashes with that crash window. I have Disabled ALL extensions and plugins, Firefox works. Then I install ONLY Flash 10.1.85.3 and Firefox 3.6.12 crashes, running on Windows 7.

more options

I don't even get the crash window. Firefox simply stops responding.

more options

I have disabled mozilla default plug-in 1.0.0.15, now i don't have that problem anymore. My firefox was using a lot of memory and it did take a lot of time to open a website and looked like it got stuck.

Modified by chunter

more options

That doesn't really solve the problem when you want to see content that uses the Flash plugin. For now, with regret, I have changed my default browser to Google Chrome, which seems to use less resources, provide faster response and handles .flv files without hanging.