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when I try to print (i.e., airline boarding pass) I get an empty dialogue box stating that the requested item is not encrypted, so I end up printing a blank page..........what do I do????

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

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the printed info at the top of each blank page is.......

chrome://agtb/skin/toolbar/flashshell.html

the printed info at the top of each blank page is....... chrome://agtb/skin/toolbar/flashshell.html

All Replies (2)

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What sort of Toolbar extensions do you have installed?

You need to figure out which extension is causing that problem and disable it.

http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

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Your above posted system details show outdated plugin(s) with known security and stability risks.

  1. Shockwave Flash 10.0 r45
  2. Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

Update the Java plugin to the latest version.

Update the Flash plugin to the latest version.