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Every time Firefox updates to 3.6.6 I lose the capacity to access the Internet. The start-up page say "Trouble loading page" and I must remove the updated version of Firefox and reinstall the old version?

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When Firefox updates to 3.6.6 the start-up page never becomes set. Rather, a pop-up appears that says "problem loading page". all access to Internet through email, etc. is closed until I remove 3.6.6 and reinstall the old version.

This happened

A few times a week

== Firefox update to version 3.6.6

When Firefox updates to 3.6.6 the start-up page never becomes set. Rather, a pop-up appears that says "problem loading page". all access to Internet through email, etc. is closed until I remove 3.6.6 and reinstall the old version. == This happened == A few times a week == Firefox update to version 3.6.6

All Replies (1)

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See this - http://support.mozilla.com/en-US/kb/Firewalls - and select your Firewall from the list to learn how to allow a new version of Firefox thru your Firewall.