Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password request

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by Dropa

more options

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’
Attached screenshots

All Replies (1)

more options

Nothing more can be done here - one should've setup the new Primary email login before setting up a new login. It's going to ask for this until the user creates a new account and login.