Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not getting save file download popup

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by verdum

more options

Hello,

I'm not able to get a download popup when I left click to download (anything) - only if I right click and select save file as i'm able to save it and download the file - something prevents the auto download from flowing properly.

if i run on safe mode there is no problem and i can download it - I did all of the explained here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems I also disabled all of the the add-ons or disabled them one by one but it didn't help to locate the problem - still can't download on regular mode.

I refreshed firefox, deleted & reinstalled it and with a new profile its the same as safe mode - no problem. I copied the files from the old profile to the new but the problem returns.

Any suggestions on how to locate the problem?

thanks!

Hello, I'm not able to get a download popup when I left click to download (anything) - only if I right click and select save file as i'm able to save it and download the file - something prevents the auto download from flowing properly. if i run on safe mode there is no problem and i can download it - I did all of the explained here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems I also disabled all of the the add-ons or disabled them one by one but it didn't help to locate the problem - still can't download on regular mode. I refreshed firefox, deleted & reinstalled it and with a new profile its the same as safe mode - no problem. I copied the files from the old profile to the new but the problem returns. Any suggestions on how to locate the problem? thanks!

Modified by verdum

All Replies (2)

more options

What files did you copy to the new file that might have caused it to stop working ?

Did you copy extensions or files like prefs.js ?


You can copy certain files with Firefox closed to the current profile folder to transfer or recover personal data. Note that best is to avoid copying a full profile folder.


  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (encrypted logins;32+) and key4.db (decryption key;58+) for Passwords saved in the Password Manager
    key3.db support ended in 73+; to use key3.db in 58-72, make sure to remove key4.db
  • cert9.db (58+) for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words added to the spell checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)
more options

thanks, I copied only what u mentioned and it works - for some reason the saved tabs didn't load even after copying sessionstore.jsonlz4 and sessions folder but I recovered it with tab manager.