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Automatic upgrade removed all my emails

  • 1 reply
  • 1 has this problem
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  • Last reply by Matt

vince.doherty
vince.doherty
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An automatic update was done on my thunderbird. I am now at version 78.4.0 (32-bit). Two of my email accounts lost all emails. I only see emails from Sept 10, 2020 onwards.

I checked my profile, there is only one available.

Any idea how I can get my emails back?

An automatic update was done on my thunderbird. I am now at version 78.4.0 (32-bit). Two of my email accounts lost all emails. I only see emails from Sept 10, 2020 onwards. I checked my profile, there is only one available. Any idea how I can get my emails back?
Attached screenshots

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Matt
Matt
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  • Top 10 Contributor
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Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus and firewall software? What is the version?