I am erroneously and automatically logged out of a language website when submitting test materials and my test answers are not saved.
I'm taking an online French class; the online company is Vista Higher Learning (VHL). I have had various problems with using their online materials. Most significantly: when I'm doing an exercise and/or a lengthy test, I'm given the option of "Save" or "Submit". Sometimes when I click Save, I'm automatically logged out of the program and my responses are not saved. Same for clicking Submit on exams. I have resorted to taking screenshots of my responses for fear that the material will be lost with another auto logout. I have contacted VHL Support numerous times. Their suggested remedies: clear cache files, clear cookies, try another browser. I've done all that. I've also reset Firefox and uninstall/reinstall FF. VHL states that they have no issues with my problems; the program functions normally for them. For me, it does so ca. 80% of the time. But in the most critical moments (like when taking a lengthy test), the program performs as I stated above. I don't want to use Safari because I am a longtime FF user and am familiar with FF. Some of the program glitches occurred on Safari as well. For the last test I took a few days ago, I had to resort to using Safari and it worked. At least when I clicked Submit, it did submit. I'm running FF Quantum 66.0.3 (64 bit) on an iMac running macOS Mojave 10.14.4. Any suggestions would be welcome!!
All Replies (4)
Since this could be a website issue, contact its support. Websites are known to have problems with one browser but not a different one.
Saving your postings is a good idea. But use a text file instead.
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
If it takes too long to fill and submit a form then the website might timeout and close the connection. If possible then prepare your answers in a text editor, so you only need to paste this content to prevent getting logged off automatically and losing your submission.
I set my FF cache to auto clear after closing FF. Seems to help and is faster; also disabled hardware acceleration. If I choose to copy/paste course responses, is their any difference between using TextEdit and Notes?
It is usually best to paste plain text content especially if there is a rich text control on the page, so TextEdit might be a better choice on Mac.