Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't i update my shockwave flash player to play Just Words and why do I keep getting a message that says "a web page is slowing down your browser, what do?

more options

When I try to update my Flash Player I get a message that says Firefox does not support my Adobe flash player. It will not tell me what one to try. It just has a whole list of flash player versions that it does not support. I can't play my favorite game Just Words. That's all I ask of my computer right now that I can not do. I try to play it and it crashes almost every time. It freezes up, wipes the game out or whatever so that I can not play it. I have tried to access Internet Explorer thinking it would let me play my game and when I click on it I get the message Can not find Firefox, etc. I am getting so frustrated with Firefox. My sister's husband said it was the best browser to use so I started using it a long time ago. Now I'm beginning to think I should completely uninstall it and use something else. A lot of the time when I'm trying to play my game it slows and stops working completely. Then I get the very hated message pop up that says, A web page is slowing down your browser, what do you want to do, with the choice of Stop it or wait. I have tried clicking both and nothing works. It keeps annoyingly popping back up and I am sick to death of it. What is wrong and what can I do to fix it please???

When I try to update my Flash Player I get a message that says Firefox does not support my Adobe flash player. It will not tell me what one to try. It just has a whole list of flash player versions that it does not support. I can't play my favorite game Just Words. That's all I ask of my computer right now that I can not do. I try to play it and it crashes almost every time. It freezes up, wipes the game out or whatever so that I can not play it. I have tried to access Internet Explorer thinking it would let me play my game and when I click on it I get the message Can not find Firefox, etc. I am getting so frustrated with Firefox. My sister's husband said it was the best browser to use so I started using it a long time ago. Now I'm beginning to think I should completely uninstall it and use something else. A lot of the time when I'm trying to play my game it slows and stops working completely. Then I get the very hated message pop up that says, A web page is slowing down your browser, what do you want to do, with the choice of Stop it or wait. I have tried clicking both and nothing works. It keeps annoyingly popping back up and I am sick to death of it. What is wrong and what can I do to fix it please???

All Replies (1)

more options

You seem to have two Flash plugins for Firefox: Shockwave Flash 11.6 r602 - an ancient version Shockwave Flash 32.0 r0

Adobe Flash is notorious for not always removing old Flash Plugin DLL files as part of a Flash program update. Sometimes the user needs to uninstall Flash completely and get a clean start.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

2nd, get Flash here: https://get.adobe.com/flashplayer/ Make sure that you deselect the "Optional offers".

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. You'll then have a clean installation of Flash for Firefox.