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Old win 10 computer died, files accessible, program not. How to transfer profile to new PC?

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My Win10 laptop was murdered by a M'soft update. I had to reinstall Win10 which removed all the old programs, but I saved the data. How do I locate/transfer/utilize my old profile, folders and mail on my new Win10 laptop?

My Win10 laptop was murdered by a M'soft update. I had to reinstall Win10 which removed all the old programs, but I saved the data. How do I locate/transfer/utilize my old profile, folders and mail on my new Win10 laptop?

Chosen solution

Did you save the hidden appdata folder when you saved your data? if not do you have a Windows.old folder in the C: drive

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Chosen Solution

Did you save the hidden appdata folder when you saved your data? if not do you have a Windows.old folder in the C: drive