Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why did my live.com email stop working

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by Shadow110

more options

My live.com email stopped working with Firefox. I can't even open and email to read it, it freezes up and does nothing. I tried rebooting, restarting nothing worked.

My live.com email stopped working with Firefox. I can't even open and email to read it, it freezes up and does nothing. I tried rebooting, restarting nothing worked.

All Replies (1)

more options

Hi, please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.3 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.