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Emails are not displayed in either the Inbox or Drafts

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  • 1 has this problem
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  • Last reply by DD

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They exist but can only be opened by right-clicking + opening in a tab or page.... The page in Inbox or Drafts is blank white i the email section but blue bars appear when moving the cursor over it.... these are the 'emails'

They exist but can only be opened by right-clicking + opening in a tab or page.... The page in Inbox or Drafts is blank white i the email section but blue bars appear when moving the cursor over it.... these are the 'emails'

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Please post a screenshot illustrating the problem. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

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"The page in Inbox or Drafts is blank white in the email section but blue bars appear when moving the cursor over it...."

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It looks like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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I didn't have a chance to try that yet... but the Inbox has suddenly become visible + functional again... only the Drafts page is still opaque...