Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my emails are being rejected by btinternet.com addresses

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by moonmouse3

moonmouse3
moonmouse3
more options

In the last few months my emails are being rejected when I send to email addresses @btinternet.com. The error message I get is this:

Action: failed Status: 5.0.0 Remote-MTA: dns; mx.bt.lon5.cpcloud.co.uk Diagnostic-Code: smtp; 554 Message rejected on 2017/11/12 15:33:07 GMT, policy 

   (3.2.1.1) ??? Your message looks like SPAM or has been reported as SPAM
   please read www.bt.com/bulksender

This is my personal email address which I've had for years and this is a recent problem. My friends with btinternet.com have not made changes to their email settings. Anyone else experiencing this problem and do you have a fix please? I've tried phoning BT but they don't seem to have a solution.

Thanks.

In the last few months my emails are being rejected when I send to email addresses @btinternet.com. The error message I get is this: Action: failed Status: 5.0.0 Remote-MTA: dns; mx.bt.lon5.cpcloud.co.uk Diagnostic-Code: smtp; 554 Message rejected on 2017/11/12 15:33:07 GMT, policy (3.2.1.1) ??? Your message looks like SPAM or has been reported as SPAM please read www.bt.com/bulksender This is my personal email address which I've had for years and this is a recent problem. My friends with btinternet.com have not made changes to their email settings. Anyone else experiencing this problem and do you have a fix please? I've tried phoning BT but they don't seem to have a solution. Thanks.

All Replies (2)

Zenos
Zenos
more options

Who is your email provider? It's possible that they or their smtp server has been blacklisted.

BT list a pretty stringent set of requirements that could affect anyone using a personal email account and personal Internet connection. Most of us with personal accounts have dynamic IP addresses and many of us don't have access to SPF or DKIM.

Modified by Zenos

moonmouse3
moonmouse3 Question owner
more options

Thanks for your message. The strange thing is I never had this problem until recently, so something has presumably changed at BT - I've called them three times but they haven't been helpful. Hopefully someone else is having the same issue and can share a solution.