Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Discover Bank does not recoginize firefox, as a result it won't open.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

It will not recognize my login or password. Upon checking with Discover bank they told me that it does not recognize firefox. they told me to try google to log in. I did and it opened right away. Why won't firefox?

It will not recognize my login or password. Upon checking with Discover bank they told me that it does not recognize firefox. they told me to try google to log in. I did and it opened right away. Why won't firefox?

All Replies (2)

more options

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

What is the exact error message?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!