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Firefox downloads but won't open and install

  • 2 replies
  • 3 have this problem
  • 15 views
  • Last reply by willJ02

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Hi, I have no problem downloading Firefox, but that's the end of it. I've clicked "Open" at the bottom of the page after the download. Nothing happens. I went into my download folder and clicked on the icon to open it, and nothing happens.

I have a Dell computer with Windows 10.

Hi, I have no problem downloading Firefox, but that's the end of it. I've clicked "Open" at the bottom of the page after the download. Nothing happens. I went into my download folder and clicked on the icon to open it, and nothing happens. I have a Dell computer with Windows 10.

Chosen solution

Well after several hours, it just suddenly started installing! Weirdest thing! lol So if you're having the same problem I did, just wait, it might start when you least expect it. lol

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Chosen Solution

Well after several hours, it just suddenly started installing! Weirdest thing! lol So if you're having the same problem I did, just wait, it might start when you least expect it. lol

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That is a weird delay, it might be due to Windows 10 security.