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When a master password is set & Thunderbird is opened, but you cancel & do not enter password, thunderbird does not close & falls in loop!

  • 1 reply
  • 1 has this problem
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  • Last reply by Wayne Mery

Cherryl
Cherryl
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Operating system Windows 10 - Thunderbird 45.4.0

  • Thunderbird has been set a Master password.
  • Thunderbird is opened (either directly by user or it has been set to open on start up)
  • Dialogue box to enter password appears. 
----->  User changes mind doesn't want to use thunderbird and wants to close it.
  • click on cancel on the password dialogue box does not work (dailogue box and thunderbird do not close - password box repeats appearing - clicks on cancel do not stop it)
  • user closes Thunderbird by choosing to close all Thunderbird windows from taskbar icon
  • Thunderbird creates a crash report to be sent to Mozilla
> user screams!

Something wrong with the code?

Operating system Windows 10 - Thunderbird 45.4.0 * Thunderbird has been set a Master password. * Thunderbird is opened (either directly by user or it has been set to open on start up) * Dialogue box to enter password appears. -----> User changes mind doesn't want to use thunderbird and wants to close it. * click on cancel on the password dialogue box does not work (dailogue box and thunderbird do not close - password box repeats appearing - clicks on cancel do not stop it) * user closes Thunderbird by choosing to close all Thunderbird windows from taskbar icon * Thunderbird creates a crash report to be sent to Mozilla ----> user screams! Something wrong with the code?

All Replies (1)

Wayne Mery
Wayne Mery
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Hi Cherryl.

WHat are some of your crash IDs? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports