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"Running security scan ..." Never Completes????

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  • Last reply by RFB745

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Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Chosen solution

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Chosen Solution

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Thanks, Firefox is installed, up and running. Thanks for the pointer.

R. Bryan