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Youtube videos will not play

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  • 4 have this problem
  • 20 views
  • Last reply by Mecon

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Youtube videos were working fine two days ago but now they wont load. I get the perpetual loading circle. I can see the stills of the video if i scroll across the time bar, but the video will not play. Videos work fine in IE and Chrome. I've tried playing videos with and without flash player installed, but I get the same loading circle on black screen.

I found the following post on these forums and I'm having the same exact problem EXCEPT downloading the Youtube All HTML5 add-on does not fix the problem. I've tried all the suggestions made in that thread.

https://support.mozilla.org/en-US/questions/1047428

I've also tried doing a refresh of Firefox, and uninstalling/reinstalling Firefox, to no avail.

Firefox 37, W7 x64

Youtube videos were working fine two days ago but now they wont load. I get the perpetual loading circle. I can see the stills of the video if i scroll across the time bar, but the video will not play. Videos work fine in IE and Chrome. I've tried playing videos with and without flash player installed, but I get the same loading circle on black screen. I found the following post on these forums and I'm having the same exact problem EXCEPT downloading the Youtube All HTML5 add-on does not fix the problem. I've tried all the suggestions made in that thread. https://support.mozilla.org/en-US/questions/1047428 I've also tried doing a refresh of Firefox, and uninstalling/reinstalling Firefox, to no avail. Firefox 37, W7 x64

All Replies (1)

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I need to make a correction: The Youtube All HTML5 add-on does allow videos to play. Interestingly it must need Abode flash to be enabled for it to work, and I forgot that I had it disabled when I first tried. So my problem is basically a repost of the post I linked above.

This seems like a strange issue. HTML5 will work, but ONLY if flash is enabled?