Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is apparantly blocking my access to my banks password page. How do I turn this off?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

Lee Hill
Lee Hill
more options

When I input my bank ID I get an error when I should get the password page:

Error:An error occurred during a connection to web9.secureinternetbank.com. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)

When I input my bank ID I get an error when I should get the password page: Error:An error occurred during a connection to web9.secureinternetbank.com. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)

All Replies (1)

philipp
philipp
  • Moderator
more options

hello leepaula57, please report that to the support of your bank - they need to upgrade their encryption cyphers on their site to something contemporary. especially for sensitive stuff like financial transaction you shouldn't try to work around error pages on secure websites, because firefox will display them for a reason...