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Aftr your latest updates I can no longer access my e-mails sent before updates installed

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  • Last reply by Matt

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When I opened Mozilla about half an hour ago the software immediately starting installing updates automatically. Since then all that happens when I open Mozilla is page "Welcome to new Thunderbird" appears and I cannot get back to the original e-mail page - it just flashes up momentarily behind the new page.

What can I do to return to my original e-mail page because I am awaiting important mail?

When I opened Mozilla about half an hour ago the software immediately starting installing updates automatically. Since then all that happens when I open Mozilla is page "Welcome to new Thunderbird" appears and I cannot get back to the original e-mail page - it just flashes up momentarily behind the new page. What can I do to return to my original e-mail page because I am awaiting important mail?

Chosen solution

Close the tab the welcome screen is on.

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Chosen Solution

Close the tab the welcome screen is on.