Thunderbird Support Forum

Thunderbird was not my default email app at POP3 installation, but anyway 900+ emails soon appeared in the Thunderbird inbox after my sign in for Outlook. My working assumption was that no emails would appear in an email app, unless that app was already the default app, which Thunderbird is not. The initial POP3 download is not under user control? Apparently not. But I don't think em-Client did this to me when testing it.

When I first installed thunderbird a couple of months ago I set it up for my vigin media and my google email addresses and it all worked fine. Then about a month ago it refused to send e-mails from my virgin media email address ( I can receive but not send). Virgin media said it was a password issue I had to use a third party e-mail address to log into my account and change the password. It has taken VM 3-4 weeks to create the new password for me.

However Thuderbirds does to recognies the new password. I removed the VM email address for Thunderbird and tried to reinstall it but I can't as it says the pass word is wrong. The new password works in outlook and in the google e-mail browser on my phone and tablet but not in thunderbird, so nothing wrong with the password.

I have read a blog from someone with a similar issue (except he could not receive emails from his VM address). He was recommended to create a new profile. I have done that and it still does not work.

 Any ideas anyone?

Something happened to my Thunderbird account on 6/15/24. I am not able to send or receive e-mails. I have attached 3 screen shots. One is showing at the bottom right of the screen that it times out and does not bring in any messages. Another shot shows settings for incoming and the other shot is showing settings for outgoing messages. Please help! I have tried to upload images of the screen shots taken and I get this error message. "Error uploading image

Invalid or no image received."

why does my hotmail in thunderbird sometimes get my emails and other times it says "Sending of password for user *********@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password"? Then it starts getting them again. It's totally random. Every once in a while it does it with my .live email too. Yet other .live and .hotmail addresses never have a problem? TIA

I am using Thunderbird version 115.12.2 on Windows 10 and have set up about 36 different calendars. To tidy up a bit, I would like to hide all calendars AT ONCE and in the next step show each (separate) calendar INDIVIDUALLY. ONLY: HOW do I hide all calendars at once? Possibly accessible via extensions / add-ons? Which extensions would be recommended? Thanks for all your help.

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following message appears. “Either there is no default mail client or the current mail client can not fulfil the message request”. I’m taken back to the Import from screen with the addition of a red panel with “No Profile Found” on it. Outlook 2003 is the default e-mail client, checked more than once. I’m trying to migrate to thunderbird so I have no account setting, thinking they would be imported. My pst’s files have been moved to a directory on a different partition to the Outlook programme, tried creating a dummy profile using default Outlook storage and still fails. I’ve looked at converting pst files to mbox, but this doesn’t see to include the account settings. But I could add them manually or I can not import the mbox files or directory structure into Thunderbird. I’ve been messing around trying other things but nothing works. Internet searches, Thunderbird forum searches suggests solutions but all fails and the steps don’t match Thunderbird menu, etc in many cases. I’m stuck. Can anyone give any advice on how to migrate from Outlook 2003 to Thunderbird. Tools, Add-Ins or manual methods, anything just to get me up and running. PS I’ve two pst files, one is the default main Outlook.pst and the second a secondary store I created in the folders of Outlokk called Store.pst, beside the none default storage location everything else is standard for Outlook and Thunderbird.

I have a custom domain (me@mydomain.com) with email / contacts / calendar hosted by Google Workspace. I initially managed to add both the email and calendar account to Thunderbird but recently the calendar stopped syncing.

I tried to fix the problem by first removing the calendar account. This did not work because the 'Create New Calendar' -> 'On the Network' account wizard does not prompt me for the Google OAuth2 login page but just asks me for a password and fails. I tried to supply several 'Location:' URLs like gmail.com, calendar/accounts.google.com but none lead to the Google OAuth2 page.

Finally I removed the email account too and re-added it. During the new account setup workflow Thunderbird seems to look for calendars too but failed to find any...

How do I proceed? How are you supposed to set up a Google Calendar on a custom domain using the OAuth2 sign-in procedure?

Issue began Monday 7/1 where Thunderbird would not receive new email from AOL. At times it would tell me to enter the password. But the p/w I entered was not correct so that made situation worse. Found "Saved Passwords" in Help->Settings where I was able to retrieve the -correct- p/w for one of the email addresses being actively used in Thunderbird and problem solved. When I went to find the correct p/w for the other email address, the account in "Saved Logins" was not there?? Was odd that the list did display email accounts I haven't used in years, but not the 2nd one that I use daily! I tried changing the p/w at AOL Mail, but that didn't work for either of my two accounts. Bottom line, why isn't lf82me@verizon.net showing up in the "Saved Passwords" in Settings?

Hello! Thunderbird has stopped downloading messages from my Yahoo+ account. I can send messages from it OK. When I try to get it to download, it says: Checking Inbox for new messages... and waits at this point. Then I get: Host Contacted, sending login information... Then it waits for a long time. Eventually, it indicates "No messages to download", and then goes back to "checking inbox for new messages". If I click "Get Messages", a pop-up comes up with: "Error with account... and below: The account fischer94563@yahoo.com is being processed. Please wait until processing is complete to get messages." I've deleted the APP and downloaded and installed a new copy. No changes. Deleted and reentered my password with Yahoo. I'm at a loss to understand why this is happening, but it was working fine until recently. Any thoughts? Thanks. Kevin

Since December last about every 30 days or so Outlook locks my account. This only happens when I "hit" send on an outgoing message from Thunderbird. A friend has suggested that Outlook sees my outgoing e-mails as spam and when it reaches a critical number Outlook locks my account. Attached is a screenshot of the error message. Has anyone else run into this problem and, if so, is there a solution? Thanks, Ken.

I'm using Thunderbird 115.10.1 and Windows 11 Pro. Thunderbird has suddenly started sending my partner's emails to Trash. We've been emailing fine for years before this. She has not changed anything in her emailing. I've closed and re-opened Thunderbird. Her emails are not marked as Spam and I have marked some of them as 'not junk'. Anyone got any ideas? I can't seem to find reference to other people having this problem.

I changed the email server in settings and all my stored emails are gone! Win10, Tbird 115.10.1. How do I get them back? Only one Email acct of three are stored on the server and those get downloaded to a different computer and then removed from the server.

Background: I was wondering why I didn't get any new emails for a few days and apparently GoDaddy migrated servers without telling me. So the settings there were screwed up as a result of a "~" instead of a "-" in the server name which the tech support guy changed. I was eventually able to access emails at my GD acct using their webmail.

But the server name changed so new emails weren't downloading to my computer. I went into Tbird settings and changed the SMTP servers to the new server address and now I don't have ANY of the old emails which I neglected to backup. ALL I did was to change the server address.

Is there a way to change/view/merge the T-bird user folders so I can access the old emails, folder and directory? Thanks, Bob

Hello

I created an Archive directory within Local Folders, and within that have stored years of emails.

As of yesterday, when clicking on any given sub directory within the Archive, Thunderbird says that there are 0 messages to display.

All of the .sbd and .msf files are present when I browse the Archive structure in my user profile in Windows Explorer.

The problem seems to be that Thunderbird can read and display the directory structure, but cannot display the emails contained within it.

I do not have a backup of the profile directory (yes, I know!).

Can anyone offer a solution that will allow Thunderbird to display messages that seem still be present ?

With thanks in advance

I moved some emails to a folder from the inbox and now they are not displaying. when I search them I am able to find them and can be read, the search indicates that they are in "the new folder" all mail and important. This has happened before and I have not been able to resolve I am assuming there must be a setting I have activated/deactivated but I've no idea what. I am FAR from tech savvy so please give any answers in as simplistic form as possible. Thanks Matt

My send email button has dissapeared . I am unable to send any emails. Geek Squad has spent several hours trying to get my email send button back. They say there is a glitch in Thunderbird. Please fix it. My phone number is [edited phone# from public support forum]

Hi I am dying to convert my thunderbird email into a kanban board in thunderbird and then access the emails there as I need to work with them. This will allow to automatically see which emails are still to be done etc but in a very visual way instead of just scrolling through my email tags.

Does this exist and if so please how do I find it?

if it does not exist could the developers please kindly consider adding it into future thunderbirds?

When I try to forward an email, I get the response: Sending of the message failed. An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The above response was when I tried to forward to another account of mine - both from comcast.net

Got Thunderbird on 2 machines and both have the same issue. I did try running only one at a time and still I cannot fix it.

On a Yahoo! mail account I deleted a "Draft" folder and it was sent to Trash. If I empty the trash it's gone until I either click Subscribe... and refresh the folder list or reopen TB. Then the folder comes back into Trash. I can't get rid of it.

I logged into the account via their web-based interface and checked my folders. The folder I deleted is indeed no longer there. Not in Trash. Nowhere.

I'm not referencing it in the account either. The option to save drafts is set to the "Drafts" folder, not the "Draft" folder.

I configured the folder properties to be neither subscribed nor offline. I then went to "server settings" and checked "show only subscribed folders" and unchecked "server supports folders that contain sub-folders and messages".

I shut down TB and relaunched it. Folder still comes back. I then shut it down again and deleted any references from the profile's folderTree.json, folderCache.json and the corresponding .msf files. I start TB again, folders still come back.

Then on two AIM accounts I have again phantom "Draft" folders in each. They're unchecked from sync and offline availability. Again I go to "subscribe..." and uncheck them. They don't disappear. I have "show only subscribed folders" checked and still the folders show. I then click Refresh in the subscribe dialog to reload the folder list. They're all checked again.

How do I get rid of these folders? Particularly bewildering is the Yahoo! case where I've explicitly told TB that the account server does not support folders within folders, I don't understand how it can read anything client- or server- side and still reach the conclusion that it needs to restore a "Draft" folder in Trash.

These issues are happening exactly the same on 2 different Windows machines both running TB, affecting the same accounts.