Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Eheka Pytyvõha

Emboyke pytyvõha apovai. Ndorojeruremo’ãi ehenói térã eñe’ẽmondóvo pumbyrýpe ha emoherakuãvo marandu nemba’etéva. Emombe’u tembiapo imarãkuaáva ko “Marandu iñañáva” rupive.

Learn More

Ko téma oñeñongatúma. Ejapo porandu pyahu eikotevẽramo pytyvõ.

accessing firefox on my Samsung Galaxy S22 Ultra since it crashed

  • 1 Mbohovái
  • 0 oguereko ko apañuãi
  • 16 Hecha
  • Mbohovái ipaháva Paul

Rufus
Rufus
more options

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

Opaite Mbohovái (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi Rufus

Removing 2FA may require you to enter a 2FA code. Are you able to access the recovery codes from your Firefox Account on your laptop?