Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

what settings will allow use of shopping lists on my retail accounts

more options

In the past i have created & added to my shopping lists on various retail online accounts. example: Walmart, pet stores, etc. Now i am unable to add products to any of my various accounts. I get kicked back to a login prompt even though i am already logged in. Since it happens on different websites, i think changes in my Firefox settings may be the problem.

In the past i have created & added to my shopping lists on various retail online accounts. example: Walmart, pet stores, etc. Now i am unable to add products to any of my various accounts. I get kicked back to a login prompt even though i am already logged in. Since it happens on different websites, i think changes in my Firefox settings may be the problem.

All Replies (4)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us.

more options

This is likely caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page), so make sure that you aren't blocking cookies.

You can inspect and manage the permissions for all domains on the about:permissions page or for the domain in the currently selected tab by clicking the "Site Identity Button" (globe/padlock) on the location bar and "More Information" to open "Page Info" and go to the Permissions tab.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

more options

to: the-edmeister

i saw the reset Firefox option on the support page, but i don't want to lose my extensions & preferences. tyvm for your response, & tyvm for being a mod.

to: cor-el

i am checking out my cookies as u suggested. I had thought the problem might be with Firefox changes i had made, either in cookies, java script, or java. tyvm for your response, & tyvm for being a mod.

more options

Some sites are sensitive to changes in your connection. For example, if your IP address changes but you are still able to deliver the same cookies, the site may suspect that you are hijacking a session and require you to log in again. If you use TOR or another service that rotates your IP address to anonymize your connection, you may need to turn that off for your shopping sites.