Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated Thunderbird, all accounts vanished after update from 68.0 to 68.1.1

  • 7 respostas
  • 2 have this problem
  • 1 view
  • Last reply by christ1

more options

After numerous popup notifications asking me to update Thunderbird, I updated from 68.0 to 68.1.1. Installation went flawlessly, but when I opened up the program, all of my accounts, folders, address book were gone. All I got was a window asking to set up a new or existing account. I tried going back to 68.0, but it would not open. Past updates have gone flawlessly, this is a disaster. Thanks for any advice.

After numerous popup notifications asking me to update Thunderbird, I updated from 68.0 to 68.1.1. Installation went flawlessly, but when I opened up the program, all of my accounts, folders, address book were gone. All I got was a window asking to set up a new or existing account. I tried going back to 68.0, but it would not open. Past updates have gone flawlessly, this is a disaster. Thanks for any advice.

Wayne Mery modificouno o

Chosen solution

Start Thunderbird with the -P option from the command line with the 'default' profile (not 'default-release'). Alternatively use the profile manager.

thunderbird.exe -P default

https://support.mozilla.org/kb/using-multiple-profiles

Ler a resposta no contexto 👍 1

All Replies (7)

more options

What profile is your Thunderbird using? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Please post the name of the profile as well as the path to it.

more options

Also please post whether help > about states 32-bit or 64-bit.

Thanks

more options

full path is Desktop\DickSandy\AppData\Roaming\Thunderbird\Profiles\

there are two profiles 6x5wguwu.default-release 9/29/2019 09:15 bh9yca5n.default 9/28/2019 19:46

I restarted Thunderbird at 0915 this morning, so I assume the active profile is the one with the most recent time stamp.

To answer another question from email (I can still get it on my phone), the current version is 68.1.1 (32-bit)

Thanks for helping with this. I have updated Thunderbird 15 or so times and it has always gone seamlessly. There must be something wrong with this release. I will check the profiles on my backup disk.

more options

Chosen Solution

Start Thunderbird with the -P option from the command line with the 'default' profile (not 'default-release'). Alternatively use the profile manager.

thunderbird.exe -P default

https://support.mozilla.org/kb/using-multiple-profiles

more options

I checked the latest backup and the two profile filenames are the same as I reported above. Can I copy them into the current Profile directory?

Thanks again.

more options

Aha!. I was able to use the profile manager to switch to the .default profile and it now seems to work.

Many thanks.

Dick Joyce

more options

Please remember to also respond to Wayne's question: https://support.mozilla.org/en-US/questions/1269740#answer-1255704