Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

failed to connect to the server

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by alveron

more options

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Attempting to use older version of Firefox (required for work). 10.0.2 Entered username/password for Sync account, however it's also stipulating me for a recovery key. when I click on the "lost device" link, I receive the "Failed to connect to the server" error.

Chosen solution

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

hi alveron, the current sync system will only work with firefox version 29 & upwards. what you described there sounds like an older version (which used a different, now deprecated system of syncing data).

more options

Prompt post greatly appreciated.