Lost Access to a Thunderbird email address
I tried this once before, christ1 tried to help me, but I think he/she misunderstood my problem or I didn't do a good job of explaining.
This is about a Thunderbird email account, not a webmail account.
After upgrading to Windows 10, I installed Thunderbird for my pc based email client. I have been using T-bird for many years. After installing I had to log in to see my former emails using the same passwords and I got 2 out of 3 email accounts back. Thunderbird now does not accept the password, which I have never changed, for my third email account within T-bird.
When going to Options>Account Settings and then Account Actions>Add Mail Account, I fill in my name as shown to others, then my email address and then the password, then I click Continue. It responds "Configuration found in Mozilla ISP database". Looks good so far. But then I click on "Done" with "POP3" selected, and what shows next is "Configuration could not be identified - is the username or password wrong?"
So that's where I am at.
I can't seem to get back my 3rd email account. I'm sure by now I have tons of emails waiting to be read and I don't know how to fix this.
Chosen solution
Who's the provider for the third email account?
Ler a resposta no contexto 👍 0All Replies (7)
Chosen Solution
Who's the provider for the third email account?
This is about a Thunderbird email account, not a webmail account.
There is no such thing as a 'Thunderbird account'. You've set up an account with an email provider, e.g. Gmail or Yahoo. You told Thunderbird to retrieve/send mail for that account from/to your email provider's server.
Thunderbird and Webmail are just two different means to access the same account.
Therefore again, who's the provider for the third email account?
You are mistaken. There is no webmail being used at all. I made that clear and you have missed my point again. All 3 email accounts used within Thunderbird end with the same @q.com. Please reread until you understand, or let someone else answer. You are a conundrum of confusion.
you have missed my point again.
Understood. Good luck then.
Allow me to suggest chris1, an improved method of replying to one's questions.
Instead of starting out a reply with "There's no such thing as a Thunderbird account", which by the way, makes one feel stupid, you might try, "Thunderbird does not actually own any email address accounts, they only act as the host, this will be with your ISP provider, such as Comcast or Centurylink, or your webmail provider, such as yahoo or gmail. So your best bet is to call your provider as they are the one's who set your email accounts up."
Now you can continue using all the correct jargon to rearrange some wording in my suggestion if you wish chris1, but I think you get the idea. Add just a small amount of empathy in your replies, and you will go a lot further in actually helping others. Also, when you notice the person is not getting what you mean, step back, take a deep breath and utter to yourself, "How can I do a better job of communicating to this person, who may not have the understanding of this situation that I have?
I truly wish you well and do not need you to reply to this, unless you have spare time and find it necessary.
As a followup, I am now receiving email from my lost email. The answer for anyone reading this to help solve the same problem for themselves, was merely to call my ISP support team. What had been changed was the length, or number of characters in a password. Since they had changed the number of characters necessary, all I had to do was add more characters.
Updating to Windows 10 newest full update, was what triggered the problem, and since I hadn't had to log in for quite awhile, I wasn't aware of that.
Hope this helps somebody