Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have tried to download a new vesion of firefox as the old version was corrupted

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

jdo1
jdo1
more options

IF I try to install a new vesrion of firefox it says an older version is still in the process of downloading and I should reboot the PC, but this achieves nothing at all. the Uninstall feature within control panel doesn't work, and If I try to manually launch the uninstaller in C program files that doesn't work either . What next? The pc seems to be functioning with firefox derivative.

IF I try to install a new vesrion of firefox it says an older version is still in the process of downloading and I should reboot the PC, but this achieves nothing at all. the Uninstall feature within control panel doesn't work, and If I try to manually launch the uninstaller in C program files that doesn't work either . What next? The pc seems to be functioning with firefox derivative.

All Replies (1)

FredMcD
FredMcD
more options

Follow these directions carefully;

Download Firefox For All languages And Systems {web link} Save the file. Then;

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.