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Thunderbird 38.0 update failure

  • 6 respostas
  • 2 have this problem
  • 38 views
  • Last reply by christ1

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I am running Thunderbird 38.0 on W10 perfectly until today (27/10) opening Thunderbird it asks if I wish to install updates, clicking YES, it fails, it then closes, I now have to click NO to updates to have any chance of the package running, why?

I am running Thunderbird 38.0 on W10 perfectly until today (27/10) opening Thunderbird it asks if I wish to install updates, clicking YES, it fails, it then closes, I now have to click NO to updates to have any chance of the package running, why?

All Replies (6)

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it fails

You'd need to explain that in more detail.

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Sorry but this is all I can tell you, starting Thunderbird a box opens telling me an update is available, I click on yes, and it goes into it's usual process, a box then opens informing me the update has failed and Thunderbird doesn't open. The only way I can open Thunderbird now is to click NO to the update.

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Try to download the full installer from https://www.mozilla.org/en-US/thunderbird/ and run it.

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You could try installing it afresh rather than going through the upgrade process.

https://www.mozilla.org/en-US/thunderbird/all/

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Will installing afresh delete all my accounts and setting or will all these be preserved?

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Everything will be preserved. Regardless of that, you should always have a recent backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring