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Locked out of server login, can't recall password. Is there a way to fix this?

  • 4 respostas
  • 1 has this problem
  • 5 views
  • Last reply by Matt

gmuzzino
gmuzzino
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I opened Thunderbird this morning to find that it some how updated and needed me to sign into the server in order to retrieve any emails. We use this at a small business I work for and I'm new, I don't know what the password is, I've tried everything I can think of. Is there any way to reset the password?

I opened Thunderbird this morning to find that it some how updated and needed me to sign into the server in order to retrieve any emails. We use this at a small business I work for and I'm new, I don't know what the password is, I've tried everything I can think of. Is there any way to reset the password?

All Replies (4)

user01229325
user01229325
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Your password is between you and your email provider. That is who you need to reset a forgotten password with. Most providers have a link to reset a forgotten password on their email help page.

That being said, sometimes after Thunderbird upgrades the local firewall will block the new version. Check your firewall and make sure Thunderbird is set to ALLOWED.

gmuzzino
gmuzzino Question owner
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I'm sorry for the late response, but that didn't work :(

gmuzzino
gmuzzino Question owner
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What if I uninstall and re install?

Matt
Matt
  • Moderator
  • Top 10 Contributor
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disable email scanning in the anti virus product.