Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot customise BBC Homepage after FF update

  • 3 fhreagra
  • 30 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó cor-el

aurion22
aurion22
more options

After a recent update to FF 3.6.16 I can no longer customise the BBC Homepage. I can still use the "Customise" function in IE8 but I prefer to use FF.

After a recent update to FF 3.6.16 I can no longer customise the BBC Homepage. I can still use the "Customise" function in IE8 but I prefer to use FF.

All Replies (3)

LesleyMay
LesleyMay
more options

Similar problem, but I've just updated to Firefox 4.01, running on Windows XP. Being more specific about the problem, when I remove modules of the homepage that I don't want (sport, music, children, ...), select the "Customise" tab and click on "Save", the modules I removed are restored - just as if I'd clicked on the link to restore the default homepage :(

RainKap
RainKap
more options

Identical symptoms to those reported by LesleyMay, but I'm using version 3.6.17 (tailored by Canonical), running on Ubuntu Linux version 10.10. I wonder whether this is a problem with the BBC web site rather than with Firefox?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Such details are probably stored in a cookie.

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"