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downloaded coupon from shopathome and now can't get onto the internet how do I remove it

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quincy81
quincy81
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In order to get access to download coupons I had to upload their information and toolbar which is visible on my problem loading page from Mozilla. I was able to get this far by going into windows safe mode.

I can not get on line by Internet Explorer or MSN. The address is correct. I fear that a virus maybe backdoor or simply the ShopAtHome site has locked me out of the internet. All other computers in the home work on the internet. Is there a way to go back before I downloaded this or is there a way to delete it

In order to get access to download coupons I had to upload their information and toolbar which is visible on my problem loading page from Mozilla. I was able to get this far by going into windows safe mode. I can not get on line by Internet Explorer or MSN. The address is correct. I fear that a virus maybe backdoor or simply the ShopAtHome site has locked me out of the internet. All other computers in the home work on the internet. Is there a way to go back before I downloaded this or is there a way to delete it

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Helper7677
Helper7677
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Instructions from the ShopAtHome.com web site ( http://www.shopathome.com/pages/faqs.aspx#gen13):

For Windows Users:
To uninstall the Toolbar, go to your Windows Control Panel. Next, click on "Add/Remove Programs". Our Toolbar is listed as ShopAtHome.com Toolbar or SelectRebates. Click on the appropriate name, then click on Change/Remove. With the "SelectRebates" version, you will see a box which gives you a choice of uninstalling both the Toolbar and SelectRebates software, or only the Toolbar. (Please note that if you uninstall the SelectRebates Software, the Toolbar is also removed.) Make your selection to uninstall only the Toolbar; or both the SelectRebates Software and Toolbar, and click "ok." With the ShopAtHome.com Toolbar you will not see any box, the software will simply go through the uninstall process and remove the necessary files. The Toolbar and/or Software are removed after your reboot your computer.

Also see the following Firefox articles:


You have an item installed that is considered malware/spyware/adware, "My Web Search Plugin Stub". This type of pest is usually installed along with software you download from the internet; generally free programs, but not always. Carefully watch for "extra" items that will be installed and un-check or opt-out of them.

  1. You can check to see if you have any of these from Web Products" installed:
  2. You MAY need to change a preference to reset your default URL/location bar search provider:
    • Enter about:config in the address/URL bar and press the Enter key
    • If you see a warning, accept it (Promise that you will be careful)
    • Filter = keyword.URL
    • Below the Filter, if keyword.URL is bold, right-click on keyword.URL and choose "Reset"
    • Restart Firefox (File > Restart Firefox)
    • See: http://kb.mozillazine.org/Keyword.url
  3. You MAY need to reset your homepage. Firefox can open multiple home pages. Home pages are separated by the "|" symbol.


The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
      • Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want
      • Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below
      • Click "Save to File"; save to your Desktop (so you can find it)
      • After download completes, close Firefox
      • Click the installer you just downloaded and allow the install to continue
        • Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
      • Download link: ftp://ftp.adobe.com/pub/adobe/reader/
        • Choose your OS
        • Choose the latest #.x version (example 9.x, for version 9)
        • Choose the highest number version listed
          • NOTE: 10.x is the new Adobe Reader X (Windows and Mac only as of this posting)
        • Choose your language
        • Download the file
        • Windows: choose the .exe file; Mac: choose the .dmg file
    • Using either of the links below will force you to install the "getPlus" Adobe Download Manager. Also be sure to uncheck the McAfee Scanner if you do not want the link forcibly installed on your desktop
    • After the installation, start Firefox and check your version again.
  3. Update the Java plugin to the latest version.

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