Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I installed 3.6.6, it crashed on startup every time. I removed all the plugins, and now it starts, but it can't find my .js files, even though putting the same url into the address bar brings up the .js file

  • 5 fhreagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Moses

more options

When I do enter the url to the .js file into the address bar, and then go back to the previous html page which was trying to load it, the first .js file turns up n firebug, but none of the other .js includes below, and the browser page is blank. So it's sort of finding it at the url, but is still stopping at that point.

This happened

Every time Firefox opened

== I upgraded to 3.6.6

When I do enter the url to the .js file into the address bar, and then go back to the previous html page which was trying to load it, the first .js file turns up n firebug, but none of the other .js includes below, and the browser page is blank. So it's sort of finding it at the url, but is still stopping at that point. == This happened == Every time Firefox opened == I upgraded to 3.6.6

All Replies (5)

more options

Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

more options
more options

Hi Moses.

Here are the crash id's.. however, since disabling all extensions apart from firebug, it's no longer crashing. However, I'm still having trouble loading javascript files... I'm testing a .js file with only an alert statement in it, and the file isn't being found. I've checked the file for funny characters, line breaks are set to Unix LF, encoding is Unicode UTF-8 no Bom. I'm using php codeigniter, not sure if that would cause issues. I just can't think what is going wrong!

I'm only using firefox so I can use firebug, so disabling firebug isn't an option. I've re-installed the latest firebug 1.5.4.

http://crash-stats.mozilla.com/report/index/bp-526dd7f8-1f36-4ae6-b076-d8abb2100609 http://crash-stats.mozilla.com/report/index/bp-b9adb719-a97a-4302-a4d1-55bea2100211

more options

Can you possibly give me some new crash reports? The ones you gave me are no longer valid as I cannot get them from the system.

more options

Hi Moses.. Firefox is no longer crashing after I disabled all extensions other than firebug. The issue is the javascript files not being loaded... see the js_problem.jpg attachment.

Thanks for your help!