Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Private browsing: Screenshot not available, headphones don't work

  • 7 bhfreagra
  • 0 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó crogerblair1

more options

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing.

Question: Does Screenshot work in Private Browsing? If so, how do I enable it.

Problem: When I'm in Private Browsing, my headphones aren't recognized; in normal browsing,the headphones are recognized. is this a Firefox problem or a Dell problem?

Thank you.

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing. Question: Does Screenshot work in Private Browsing? If so, how do I enable it. Problem: When I'm in Private Browsing, my headphones aren't recognized; in normal browsing,the headphones are recognized. is this a Firefox problem or a Dell problem? Thank you.

Réiteach roghnaithe

I have a solution for the screen shot problem Press the Windows logo key + PrntScrn key together to make a screen shot on your laptop

Read this answer in context 👍 0

All Replies (7)

more options

Réiteach Roghnaithe

I have a solution for the screen shot problem Press the Windows logo key + PrntScrn key together to make a screen shot on your laptop

more options

Thank you. The shortcut works.

more options

There shouldn't be a problem with the "Take a Screenshot" feature in Private Browsing mode.

Is that "Take a Screenshot" item not present for you in the context menu ? Are you using an extension for screenshot or the built-in feature ? In case of the former then the extension might not be enabled in PB mode

more options

cor-el, I'm trying to use the built-in screenshot. In PB, "screenshot" appears in my overflow menu but is grayed out, so I can't use it.

more options

What shows if you use the "Ctrl+Shift+S" shortcut ?

more options

Does this happen on all pages?


Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

cor-el, both shortcuts (Windows+PrtScn and Ctrl+Shift+S) seem to work. However, the problem persists in Troubleshooting mode.