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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Existing account can no longer connect ...

adrian.perregaux
adrian.perregaux
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Folks,

I am a long-standing Thunderbird supporter and user. For over 10 years I have had 5 accounts that I control via Thunderbird. All of them point to GoDaddy E-mails from my business Web account.

All of a sudden about 1 month ago, one of them stopped connecting ... now I regularly get this error message as the account tries to connect. I have verified the password and the settings MULTIPLE TIMES. Nothing should have changed in the settings, and as I review them, they are all set similarly to the alternate accounts which are all still functioning as anticipated.

I haven't tried to remove the account and then re-Add it ...

Please help.

Folks, I am a long-standing Thunderbird supporter and user. For over 10 years I have had 5 accounts that I control via Thunderbird. All of them point to GoDaddy E-mails from my business Web account. All of a sudden about 1 month ago, one of them stopped connecting ... now I regularly get this error message as the account tries to connect. I have verified the password and the settings MULTIPLE TIMES. Nothing should have changed in the settings, and as I review them, they are all set similarly to the alternate accounts which are all still functioning as anticipated. I haven't tried to remove the account and then re-Add it ... Please help.
Attached screenshots

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
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Try removing the passwords for that account from Preferences/Privacy & Security, Saved Passwords, restart TB, enter the verified password for the account when asked. Check that something hasn't changed at the godaddy end, such as the authentication method or two-factor verification.

adrian.perregaux
adrian.perregaux Úinéir na ceiste
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Hi sfhowes,

I appreciate the suggestions. I tried these potential solutions and it hasn't fixed the issue.

Note that the settings on both ends are the exact same with the other 4 E-mails from GoDaddy ... just this one it malfunctioning.

Adrian