Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I cannot add a new email account even after following "help" page instructions.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó christ1

more options

I am trying to add a new email account. I am a programmer, and have been using thunderbird for a looonnnngggg time. Now it cannot do (add an account) what I have done many times before? I went to the "help" page, here: https://support.mozilla.org/en-US/kb/automatic-account-configuration.

The "help" page says: "....add a new email account (using File > New > Existing Mail Account… or via the Account Settings)."

Clicking on the "File > New > Existing Mail Account" and "File > New > Other Accounts" menu options do absolutely nothing!

Also, doing this did absolutely nothing" "Another way to add a new account is to click on an existing account name (the displayed email address). Under the "Accounts" heading there are two options: "View settings for this account" and "Create a new account". Under "Create a new account", click "Email" to display the dialog box shown below."

I am using 52.4.0 (64 bit).


So, now what?


Paul

I am trying to add a new email account. I am a programmer, and have been using thunderbird for a looonnnngggg time. Now it cannot do (add an account) what I have done many times before? I went to the "help" page, here: https://support.mozilla.org/en-US/kb/automatic-account-configuration. The "help" page says: "....add a new email account (using File > New > Existing Mail Account… or via the Account Settings)." Clicking on the "File > New > Existing Mail Account" and "File > New > Other Accounts" menu options do absolutely nothing! Also, doing this did absolutely nothing" "Another way to add a new account is to click on an existing account name (the displayed email address). Under the "Accounts" heading there are two options: "View settings for this account" and "Create a new account". Under "Create a new account", click "Email" to display the dialog box shown below." I am using 52.4.0 (64 bit). So, now what? Paul

All Replies (2)

more options

The problem has been fixed!

The Thunderbird program had decided to go on vacation and was not responding to any requests to get mail or the above mentioned problems. Sorry for wasting your time.

Paul

Feel free to delete this from the KB.

more options
Feel free to delete this from the KB.

Please mark your topic as 'Solved'. Thank you.