Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox 55 Can't Upload Thumbnails to YouTube Videos

  • 1 freagra
  • 4 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó AJ Godinho

more options

Hi folks, since updating to the latest version Firefox 55, a couple of days ago, I've been having issues uploading thumbnail images to my YouTube videos. I've never had this issue before. Initially, I thought this had to be a YouTube platform issue (and maybe it is partly), but when I logged into my YouTube account using Google Chrome, I had no issue uploading the same thumbnail image to my YouTube video.

I've reported this issue to YouTube and Mozilla, however, I thought I'd post this issue here in the hopes of identifying the issue. Generally, once I upload my video to YouTube, it automatically generates three thumbnails. However, I never use any of the three and instead upload my own. I've never had an issue uploading a thumbnail before. So basically when I try to upload the PNG image (which meets the requirements of YouTube), it just spins the loading wheel and does not upload the image (see attached screenshot).

So I tried logging into my YouTube account via Google Chrome and I was able to upload the exact same thumbnail without any issues. I would appreciate if your feedback, thoughts, solutions. Thanks in advance and have a great weekend!

Hi folks, since updating to the latest version Firefox 55, a couple of days ago, I've been having issues uploading thumbnail images to my YouTube videos. I've never had this issue before. Initially, I thought this had to be a YouTube platform issue (and maybe it is partly), but when I logged into my YouTube account using Google Chrome, I had no issue uploading the same thumbnail image to my YouTube video. I've reported this issue to YouTube and Mozilla, however, I thought I'd post this issue here in the hopes of identifying the issue. Generally, once I upload my video to YouTube, it automatically generates three thumbnails. However, I never use any of the three and instead upload my own. I've never had an issue uploading a thumbnail before. So basically when I try to upload the PNG image (which meets the requirements of YouTube), it just spins the loading wheel and does not upload the image (see attached screenshot). So I tried logging into my YouTube account via Google Chrome and I was able to upload the exact same thumbnail without any issues. I would appreciate if your feedback, thoughts, solutions. Thanks in advance and have a great weekend!
Attached screenshots

Réiteach roghnaithe

I just wanted to post an update here (in case anyone else is having the same issue). This issue seems to have been resolved. I just uploaded two YouTube videos earlier today and I was able to upload PNG thumbnails.

Read this answer in context 👍 0

All Replies (1)

more options

Réiteach Roghnaithe

I just wanted to post an update here (in case anyone else is having the same issue). This issue seems to have been resolved. I just uploaded two YouTube videos earlier today and I was able to upload PNG thumbnails.