cannot sign in to IP server
while signing in to Verizon Central the user ID and/or password is rejected. The browser accesses the internet and I can log in to Verizon Central from Google Chrome. Do you have any ideas?
Solution choisie
It looks like clearing the cache and cookies did the trick. Thank you.
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Did you let Firefox save your login? If so, try clearing that here:
orange Firefox button or classic Tools menu > Options > Security > "Saved Passwords" button
More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove your verizon.com cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
Solution choisie
It looks like clearing the cache and cookies did the trick. Thank you.