Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Crash when clicking on certain links (have crash report #'s)

  • 8 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

FF crashes when clicking a link (happens to random links, but can be reproduced reliably). It even happened while trying to submit this crash question.

Easy way to reproduce:

Visit: http://www.sciencedaily.com/releases/2009/04/090418084813.htm

Scroll to end of article, click link of "More information is available at: http://www.microtransat.org/"

That should cause the crash.

Alternate method (if you want a trusted website):

Ask a crash question on this website (mozilla), click on "Click for detailed instructions" under the "Crash IDs" section.

Insta-crash every time.

FF crashes when clicking a link (happens to random links, but can be reproduced reliably). It even happened while trying to submit this crash question. '''Easy way to reproduce:''' Visit: http://www.sciencedaily.com/releases/2009/04/090418084813.htm Scroll to end of article, click link of "More information is available at: http://www.microtransat.org/" That should cause the crash. '''Alternate method''' (if you want a trusted website): Ask a crash question on this website (mozilla), click on "Click for detailed instructions" under the "Crash IDs" section. Insta-crash every time.

Modifié le par Domush

Solution choisie

Reinstalling FF did the trick! I even re-used my old profile and it works just fine.

It appears the last FF update corrupted something.

Thanks for the help! I honestly didn't think a reinstall would fix anything, as it rarely does. Here's to rare treats!

Thanks everyone!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (8)

more options

I wasn't able to reproduce the crash clicking from sciencedaily to microtransat. A standard diagnostic for possible interference by add-ons is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

If the links works correctly, this points to one of your add-ons or custom settings as the problem.

Any change?

more options

FF still crashes, even in safe mode.

I notice it won't crash if I click the link before the page finishes loading. If I wait until it finishes loading, then click the link, it crashes every time.

Safe mode crash report: 44c96c30-58e0-42dd-867a-5e9822120809

Modifié le par Domush

more options

It sounds as though "something" is altering the link.

Could you try each of the following:

  • Right-click, copy link location, paste in address bar and press Enter
  • Disable JavaScript, reload the page, then click the link

To disable JavaScript, use: orange Firefox button or classic Tools menu > Options > Content > uncheck the box for Enable JavaScript

Any change?

more options

Okay,

I can copy/paste the link and it opens fine. I can middle click to open into a new window, opens fine. I can right click "new tab" or "in background" and it opens fine. It appears only simple clicking makes FF crash.

Disabled my system-wide ad filter, still crashes on click.

Disabling JS stops the crashes, even in normal mode (with add-ons enabled).

Inspecting the link HTML via FireBug shows a normal target="_blank" style link, even with JS enabled.

Modifié le par Domush

more options

You can try a clean reinstall of Firefox and remove the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling.

You can find the latest Firefox release in all languages and for all Operating Systems here:


See also:

You can try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

more options

I created a brand new profile and it still crashes on clicking the link.

Reinstalling FF now..

more options

Solution choisie

Reinstalling FF did the trick! I even re-used my old profile and it works just fine.

It appears the last FF update corrupted something.

Thanks for the help! I honestly didn't think a reinstall would fix anything, as it rarely does. Here's to rare treats!

Thanks everyone!

more options

You're welcome

It is possible that not all files were updated properly.
A possible cause is security software that may have been using or locking files.

Which security software (firewall, anti-virus) do you have?