Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Updated Adobe flash/ still cannot view videos

  • 2 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par minutemouse

more options

PLEASE help me! I downloaded the latest version of Firefox & I downloaded the Adobe Flash player... when I try to view a video -it says i can only view if I download the Flash Player!

PLEASE help me! I downloaded the latest version of Firefox & I downloaded the Adobe Flash player... when I try to view a video -it says i can only view if I download the Flash Player!

Solution choisie

Your flash is NOT up to date, your system is showing Shockwave Flash 10.0 r32 and the current flash is 11.1.102.55 or as would be reported here 11.1 r102

Install the current Flash Player

  1. install Flash from http://get.adobe.com/flashplayer/ but before you install, uncheck the Security Scan Plus. It has nothing to do with Flash Player and such additional baggage during installation is known as crapware. Only install the Flash Player.
  2. If the installation does not start use "Ctrl+J" to find the downloaded install and run it.
  3. When the install actually begins in an installation window, bring Firefox down with "Alt+F" (File) > Exit.
  4. If the installation does not proceed, then bring up the Windows Task Manager ("Ctrl+Alt+Del"), click on the "Processes" tab of the WTM and look for firefox.exe and plugins-container.exe and terminate if running.
  5. Check all of your Firefox plug-ins at http://www.mozilla.org/plugincheck/
  6. Restart windows, then bring up Firefox
  7. Check your Flash installation at http://www.adobe.com/software/flash/about/ to show that you have the latest Flash installed. (don't press the play now button).
Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

more options

Solution choisie

Your flash is NOT up to date, your system is showing Shockwave Flash 10.0 r32 and the current flash is 11.1.102.55 or as would be reported here 11.1 r102

Install the current Flash Player

  1. install Flash from http://get.adobe.com/flashplayer/ but before you install, uncheck the Security Scan Plus. It has nothing to do with Flash Player and such additional baggage during installation is known as crapware. Only install the Flash Player.
  2. If the installation does not start use "Ctrl+J" to find the downloaded install and run it.
  3. When the install actually begins in an installation window, bring Firefox down with "Alt+F" (File) > Exit.
  4. If the installation does not proceed, then bring up the Windows Task Manager ("Ctrl+Alt+Del"), click on the "Processes" tab of the WTM and look for firefox.exe and plugins-container.exe and terminate if running.
  5. Check all of your Firefox plug-ins at http://www.mozilla.org/plugincheck/
  6. Restart windows, then bring up Firefox
  7. Check your Flash installation at http://www.adobe.com/software/flash/about/ to show that you have the latest Flash installed. (don't press the play now button).
more options

I got it up & running! Thank you for your help!!!!