Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

After installation of 8.0.1 Firefox will not connect through Zone Alarm Firewall

  • 3 réponses
  • 10 ont ce problème
  • 4 vues
  • Dernière réponse par semloh99

semloh99
semloh99
more options

After updating Firefox from 8.0.0 to 8.0.1, Firefox would no longer connect to either my LAN or the internet. Internet Explorer, Outlook and Ping work fine, the latest version of Chrome also will not connect. If I turn off the Zone Alarm Free firewall, everything connects again.

After updating Firefox from 8.0.0 to 8.0.1, Firefox would no longer connect to either my LAN or the internet. Internet Explorer, Outlook and Ping work fine, the latest version of Chrome also will not connect. If I turn off the Zone Alarm Free firewall, everything connects again.

Solution choisie

Your firewall is not recognizing the new version; it is just doing its job.

  1. Exit Firefox (Firefox button > Exit or File > Exit)
  2. Remove references to firefox and plugincontainer from your firewall list of allowed programs
  3. Start Firefox, let your firewall detect the new version and give permissions to allow Firefox access to the internet

NOTE:

  • In ZoneAlarm 10.1.056.000, the ZA toolbar only works with Firefox 7.
  • In ZoneAlarm 10.1.065.000, the ZA toolbar only works with Firefox 8.

See --> Cannot connect after upgrading Firefox

Visit the ZoneAlarm forum: http://forums.zonelabs.com/index.php


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

SafeBrowser
SafeBrowser
more options

Solution choisie

Your firewall is not recognizing the new version; it is just doing its job.

  1. Exit Firefox (Firefox button > Exit or File > Exit)
  2. Remove references to firefox and plugincontainer from your firewall list of allowed programs
  3. Start Firefox, let your firewall detect the new version and give permissions to allow Firefox access to the internet

NOTE:

  • In ZoneAlarm 10.1.056.000, the ZA toolbar only works with Firefox 7.
  • In ZoneAlarm 10.1.065.000, the ZA toolbar only works with Firefox 8.

See --> Cannot connect after upgrading Firefox

Visit the ZoneAlarm forum: http://forums.zonelabs.com/index.php


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Modifié le par SafeBrowser

semloh99
semloh99 Auteur de la question
more options

I have downloaded the version 9 of Zone Alarm and it works OK. I will now upgrade the firewall again and follow your suggestions. I do not use the ZA toolbar.

Thanks

semloh99
semloh99 Auteur de la question
more options

Yesterday when I started to have this issue I thought I had removed all references to Firefox from my firewall list of allowed programs. I must have missed something because an uninstall/reinstall and then upgrade to 10 of ZA fixed the issue. Thanks.