Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

When I want to download anything even pdf's it automatically converts it to a word document, so I cannot even see the documents, pictures, forms or anything. Thank you

  • 8 réponses
  • 3 ont ce problème
  • 2 vues
  • Dernière réponse par josefinapazg

more options

When downloading anything Firefox downloads it as a word document causing the document to appear as letter and numbers without sense. Firefox has done it for all documents that as pdf's are in a site, so I can not save them or downloaded, but not even read them.

When downloading anything Firefox downloads it as a word document causing the document to appear as letter and numbers without sense. Firefox has done it for all documents that as pdf's are in a site, so I can not save them or downloaded, but not even read them.

Toutes les réponses (8)

more options

Try this to see if it helps:

Tools > Options > Applications and set the appropriate programs for each type.

more options

Thank you, but it does not bring any options for downloads. I even couldn't download Adobe Reader. It converts it into a word document.

more options

When you click "download", did it give you an option to "save" or "open" the document?

more options

yes, it always ask me if I want to "save" or "open" I have done both with same results...word opens and a document with weird fonts appear and it asks me if I want a different language.

more options

It's probably because you said you couldn't download Adobe Reader. When you tried to download it, what did happen?

more options

When downloaded Adobe reader, a Fire Fox down loader window appeared and after several minutes a message said that it was downloaded, but a run window never appeared, so I clicked on the program (on that little fire fox downloader window) and it opened a word document with encoded letter. AGAIN!

more options

Just curious, you did go to Adobe website to download Reader, right?

more options

In regards to last question, (2 days ago) If I went to Adobe website to download Reader, yes I did. but same thing happen. word opens and open an encoded document and ask me if I want a different language