Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

ff frequently freezes 30s-1m showing black page or sometimes black menu bar, after that all is normal.

  • 1 réponse
  • 3 ont ce problème
  • 8 vues
  • Dernière réponse par Morbus

more options

at anytime when loading a new page i suddenly get a black page for 30sec to 1min and firefox is completely frozen, then after about 30seconds the black pages changes into the normal page and everything is back to normal. the same can happen so that only the mun bar goes totally black and the comes back again after 30sec or so. seems to happen randomly. i'm watching

at anytime when loading a new page i suddenly get a black page for 30sec to 1min and firefox is completely frozen, then after about 30seconds the black pages changes into the normal page and everything is back to normal. the same can happen so that only the mun bar goes totally black and the comes back again after 30sec or so. seems to happen randomly. i'm watching

Toutes les réponses (1)

more options

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.